Why Don’t You Just Fix it?Why Don’t You Just Fix it? https://jasonlauritsen.com/wp-content/themes/corpus/images/empty/thumbnail.jpg 150 150 Jason Lauritsen https://jasonlauritsen.com/wp-content/themes/corpus/images/empty/thumbnail.jpg
- We shut down social media access to our employees because of what they might say about the company. If your company is doing things to employees that are so bad that you need to worry about this, why don’t you just fix it?
- We make customers click 6 times to get to what they want rather than getting there in one click because it would require some redesign. Why don’t you just fix it?
- We make employees type their resume details into an online job application when they could just send a resume or import their LinkedIn content. Why don’t you just fix it?
- We know that customers have a difficult time finding our store front because our sign isn’t visible from the main road, so we have to send out detailed directions on how to find us. Why don’t you just fix it?
- We know that everyone hates traditional performance appraisals: employees, managers, HR . . . everyone. We can’t find evidence they actually improve performance. And yet, we spend a lot of time and energy forcing people to do them. Why don’t you just fix it?
- We make a mistake on one of our major customer accounts. We then rally together a committee to determine what we should do and what we should tell the customer. Why don’t you just fix it? (And then tell the customer the story about how you fixed it.)
Super post and I see business and personal implications.
Think about all the wrangling we do when it comes to doing life with others. Why not just take this same approach? And while I'll be the first to admit it is not so cut and dry with people and feelings- it certainly doesn't hurt to step back and look at it from this perspective. Will be sharing with my tribe… thanks
I love this post! I wrote something similar about a broken stapler in our office. It's crazy the time and resources we spend working around a problem — instead of investing in making sure things work as we intend.
You should go back to see if they fix the toilet — or the sign!