Moving From Feedback To Feedforward

Moving From Feedback To Feedforward

I can still remember when I first heard about “feedforward.” It was in a presentation by Marshall Goldsmith at one of the first HCI Summits many years ago. The concept sounded weird and a little gimmicky. But, it stuck with me. At its essence, the idea was...
A Hard Truth About Employee Engagement

A Hard Truth About Employee Engagement

There was a point in my career, probably 18 or 20 years or so ago, that I would have argued vehemently that creating a workplace culture that engages employees was vital to sustaining a profitable business. I believed in my heart that it was an imperative. At the...
Jason Lauritsen